Terms of service

Bonjo is a marketplace for booked meetings. A client posts a bounty describing who they want to meet and what that introduction is worth. An independent caller claims the bounty, contacts prospects on the client's behalf, and books a meeting into the client's calendar. When the meeting is delivered, the caller is paid.

Bonjo is not a party to the meeting itself and does not employ the callers. Callers are independent contractors.

Every bounty is for one company size, and the size sets its price: $400 a meeting at companies with up to 1,000 employees, $550 at companies of 1,000 to 5,000 employees and $750 at companies of 5,000+ employees. The titles you ask for don't change the price. One choice does: a bounty you mark as for the C-suite only, at companies of 1,000 employees or more, is $1,000 a meeting.

A bounty of 5 or more meetings takes a volume discount off that price: 10% off 5 or more, 15% off 10 or more and 25% off 25 or more. A discount code and the volume discount are never combined; the larger one applies. You pay the full amount when you post a bounty, and Bonjo holds those funds until the bounty is resolved.

A bounty is either for the people you describe, whom callers find, or for a list of your own. A list can be added after paying: upload one, or use one already in your Contacts. Only the people on it at the company size the bounty pays for count toward it, and for a C-suite-only bounty only those with a C-suite title; a person whose company size isn't on file counts only toward a bounty for companies with under 200 employees. Callers start on a list once at least 100 of them have a phone number.

Or, after paying, you can ask Bonjo to find the people for a bounty: from 100 to 2,000 of them, built from its description. Your card is held, not charged, for the most it can cost, priced at 55 cents a person, 50 cents from 250 people and 45 cents from 1,000. When the people come back you are charged only for those delivered with a mobile number who count toward the bounty, never for anyone already in your Contacts or on your suppression list, and the rest of the hold is released. If nothing can be delivered before the hold lapses, after 7 days, nothing is charged.

Holding your payment is not a deposit or a trust arrangement. Bonjo holds it as the operator of the marketplace and pays it out, or returns it, according to these terms.

You are responsible for the accuracy of what you ask for, and for having the right to ask for it. If you upload a list of contacts, you confirm you are entitled to share those details and to have them contacted on your behalf.

A caller claims a bounty, or a number of the meetings in a package. The meetings a caller claims are theirs to book until they are delivered, and no other caller books them. Several callers may share one package, each booking their own meetings.

A claim does not run out. A caller who cannot finish may give back the meetings they have not booked, and Bonjo may move a claim too: those meetings go back on the open board or to another caller, and any meeting the caller already booked stays theirs.

You may request a specific caller. If they do not take it up within 5 business days, the bounty opens to everyone so that your bounty is not left idle.

A caller submits a meeting with the prospect's name, title, company and the scheduled time, along with any recording or CRM record. Callers are expected to attend the meeting themselves.

A caller may also upload the call log from their dialling software. Where they do, you can see the calls that produced your meeting, including outcomes and any recordings. Not every caller uploads one, and a meeting is valid without it.

When a meeting is booked we email you who it is with: their name, title and company. Before the meeting you may approve the prospect. If you do not, the prospect is treated as approved. If a booking looks wrong, tell Bonjo before the meeting at hello@bonjo.io.

Once the meeting has taken place, payment is owed for it. The caller marks the meeting as held, and that mark is the record. You then have 1 day to report that the prospect did not attend, or that someone other than the approved prospect attended. If we do not hear from you, the caller is paid. You may also confirm that a meeting happened, which releases payment for it. Bonjo may also confirm a meeting directly. We email you when a meeting is booked, when the caller marks it held, and before the window closes.

A report is decided by Bonjo on the evidence: the caller's attendance, any recording, and the calendar invite where the meeting was booked through a connected calendar. Reporting does not by itself cancel a payment. Where Bonjo agrees the prospect did not attend, the meeting does not count as delivered and the caller may book another in its place while they hold the claim.

Whether a prospect turned out to be the right fit, had budget, or went on to buy is not grounds for withholding payment. Fit is decided before the meeting, when you approve the prospect; a prospect you do not approve is treated as approved. After the meeting the only reports are that the prospect did not attend, or that someone other than the approved prospect attended. Bonjo reviews the evidence, including the recording, the calendar invite and the caller's account, and decides either to release payment or return your money.

A report must be made before the window closes. Once payment has been released it cannot be reversed through Bonjo. A report that the wrong person attended carries less weight where the person who attended holds the title and company you approved.

Bonjo's decision on a dispute is final as between the parties on this platform. Nothing in this clause affects rights you have under law.

You may request a refund once a bounty has been live for 28 days without a meeting being delivered.

If no caller ever claimed the bounty, it is refunded automatically, unless it was waiting on contacts. There is nothing to weigh up.

A bounty built on your own contacts starts once its list has at least 100 contacts at the company size it pays for with a phone number. A bounty that can't start, or runs short, because the contacts you provided aren't enough or turn out to be unusable (wrong numbers, people who have left, the wrong roles), is not refundable. The payment stays in escrow for that bounty: add contacts to its list, on the bounty page or under Contacts, and it starts the moment the list is ready, ask Bonjo to find the numbers, or Bonjo may start it with the contacts you have.

A bounty of 5 or more meetings takes a volume discount: 10% off 5 or more, 15% off 10 or more, 25% off 25 or more. The discount applies to the meetings delivered. If a bounty is refunded before all its meetings are delivered, the meetings delivered are re-priced at the discount their own number earns, and the rest of your payment is refunded. For example, of 25 meetings bought at $400 less 25% ($300 each), one meeting delivered is charged at $400.

If a caller claimed and worked the bounty but did not land a meeting, Bonjo reviews the request. A caller may have spent weeks on a difficult brief, and that is considered.

Refunds are not available because you changed your mind, because your priorities moved, or because a meeting was delivered and you would rather not have paid for it. A delivered and confirmed meeting is never refundable, because the money is owed to someone who did the work. That situation is a dispute.

Refunds are returned to the original payment method and typically take 5 to 10 working days to appear.

Bonjo keeps a share of every bounty as its fee. The amount you see when posting a bounty is the total you pay for its meetings; Bonjo charges nothing more for a bounty unless you ask it to find contacts, below. Posting a bounty needs the subscription in the next section, unless your company doesn't need one.

Callers are shown, and paid, the amount they will receive for a bounty. That amount is agreed with the caller before they take the work.

If you ask Bonjo to find contacts or their mobile numbers, what it delivers to your Contacts is delivered work and is not refundable, while the meetings remain subject to the refund rules above. Ordered with a bounty's payment, the fee shown is charged into escrow with it; ordered on its own, or for a bounty's people after paying, your card is held and charged only for what Bonjo finds. Bonjo sources contacts through third-party data providers and verifies each record; it does not guarantee that every prospect will accept a meeting.

Payment processing is handled by Stripe. Bonjo never sees or stores your card details.

Posting a bounty needs a Bonjo subscription of $100 a month per company. One subscription covers everyone on your company's team. It is billed monthly through Stripe to the card on file, starting on the day you subscribe.

Your company doesn't need one if it had already paid for a bounty on Bonjo before subscribing, or if Bonjo exempts it.

Without a subscription you can still sign up, log in, and use your knowledge base, contacts, messages and chat room. Everything you have already bought carries on: a bounty already paid for runs to its conclusion under these terms, and its meetings, approvals and payments are unaffected. The subscription is separate from bounties, each of which is still paid into escrow when you post it.

You may cancel at any time in Settings. You can keep posting until the end of the month you have paid for, and you are not charged again. There are no refunds for part of a month.

If a payment fails, posting new bounties is paused until it is paid; update your card in Settings. If you cancel in Settings while a payment is unpaid, the subscription ends at once and that payment is not taken.

With a free-month code your first 30 days are free. Your card is taken when you start, and the first $100 is charged on day 31 unless you cancel before then. A company gets one free month.

Callers are independent contractors. Nothing here creates an employment relationship, and callers are responsible for their own taxes.

To be paid, a caller must complete Stripe onboarding, including identity and bank details. Stripe collects the tax forms and issues any year-end tax documents.

Once a meeting is confirmed, the amount is recorded as owed. Bonjo pays out on a regular schedule, currently Fridays. Money owed is not money already sent, and the platform shows the difference.

If a client's bank reverses their payment for a bounty (a chargeback) and decides against Bonjo, meetings on that bounty that have not yet been paid out are not paid, because Bonjo has no money to pay them from. Pay already sent to a caller is not taken back. If the bank later reverses its decision, the pay is owed again.

Callers must not contact anyone on a client's suppression list, must not misrepresent who they are calling on behalf of, and must not book a meeting that did not genuinely take place. Doing so may result in payment being withheld and removal from the platform.

Bonjo introduces clients and callers who would not otherwise have met, and the price of a bounty is what pays for that. For twelve months after a caller last works one of your bounties, you agree not to engage that caller for outbound calling or meeting-setting outside Bonjo, directly or through anyone else, and not to take meetings they arranged for you around the platform. The same applies in reverse: a caller may not offer to work for a client they met through Bonjo outside it during that period. Hiring a caller you met through Bonjo, as an employee or a contractor, needs a placement fee agreed with Bonjo first.

What either side learns about the other through Bonjo stays inside it. A caller may not keep, share or reuse a client's contact lists, knowledge base, call script, recordings or pricing beyond the bounty they were given for, and must delete them when the claim ends. A client may not share a caller's details or track record with anyone for recruiting.

Doing either is a breach of these terms. Bonjo may close the accounts involved and recover the fees it would have earned on the work taken around it. Where one side is honestly unsure whether something counts, asking us first settles it.

Clients and callers can write to each other inside Bonjo. Messages holds one conversation between a client's team and each caller who takes their work. The chat room is one room for each client, shared by its team, the callers working its live bounties at the time, and Bonjo. Bonjo can read both and write in them.

Keep the work on Bonjo. Messages are the record Bonjo decides a dispute on, and Bonjo is alerted when a message carries an email address or a phone number, because sharing one to take the work elsewhere is what the section above forbids.

Bonjo keeps messages as the record of the work. A caller leaves a chat room when their work for that client ends; the client's team keeps the room's history.

Callers contact prospects in the client's name. As the client, you are the party with the relationship to those prospects and are responsible for the legality of that outreach in the jurisdictions you are targeting.

You may upload suppression lists. Bonjo enforces them: a caller cannot submit a meeting with anyone on one.

If a prospect asks not to be contacted again, tell us and we add them to every suppression list on the platform.

You may stop using Bonjo at any time. Bounties already funded run to their conclusion under these terms.

Bonjo may suspend or remove an account that breaches these terms. Where money is owed to a caller for work already delivered, it is still paid.

Bonjo does not guarantee that any bounty will result in a meeting, that a meeting will result in business, or that a prospect will attend.

Bonjo provides the marketplace “as is”. To the extent the law allows, Bonjo is not liable for indirect, incidental or consequential losses, including lost profits, lost opportunities or reputational harm, arising out of your use of the platform.

To the extent the law allows, Bonjo's total liability to you for any claim relating to these terms or the platform is limited to the fees Bonjo earned on the bounty the claim relates to. Nothing here limits liability that cannot be limited by law.

You agree to cover Bonjo against third-party claims, and reasonable costs, that arise from your use of the platform in breach of these terms or the law, in particular from outreach carried out on your behalf, and from any contacts or material you upload that you did not have the right to share.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The courts located in Delaware have exclusive jurisdiction over any dispute that these terms do not resolve, and you agree to that jurisdiction.

Nothing in this section affects rights you have under the law of the place you live that cannot be waived by agreement.

Bonjo may update these terms as the product changes. When a change is significant, we'll tell account holders by email before it takes effect.

Using Bonjo after a change takes effect means you accept the updated terms. If you don't agree to a change, stop using the platform. Any bounty already funded still runs to its conclusion under the terms in force when you posted it.