Terms of service

Bonjo is a marketplace for booked meetings. A client posts a bounty describing who they want to meet and what that introduction is worth. An independent caller claims the bounty, contacts prospects on the client's behalf, and books a meeting into the client's calendar. When the meeting is delivered, the caller is paid.

Bonjo is not a party to the meeting itself and does not employ the callers. Callers are independent contractors.

A bounty must be between $50 and $20,000. You pay the full amount when you post it, and Bonjo holds those funds until the bounty is resolved.

Holding your payment is not a deposit or a trust arrangement. Bonjo holds it as the operator of the marketplace and pays it out, or returns it, according to these terms.

You are responsible for the accuracy of what you ask for, and for having the right to ask for it. If you upload a list of contacts, you confirm you are entitled to share those details and to have them contacted on your behalf.

When a caller claims a bounty it is theirs exclusively for 5 business days. During that period no other caller can work it, so that a client's prospects are not contacted by several people at once.

If the caller does not deliver a meeting within their window, the claim lapses and the bounty returns to the open board for someone else.

You may request a specific caller. If they do not take it up within their window, the bounty opens to everyone so that your bounty is not left idle.

A caller submits a meeting with the prospect's name, title, company and the scheduled time, along with any recording or CRM record. Callers are expected to attend the meeting themselves.

A caller may also upload the call log from their dialling software. Where they do, you can see the calls that produced your meeting, including outcomes and any recordings. Not every caller uploads one, and a meeting is valid without it.

After the meeting date you have 3 days to confirm it took place, report that the prospect did not attend, or raise a dispute.

If we do not hear from you within those 3 days, the meeting is treated as delivered and the caller is paid. We email you when a meeting is booked and again before that window closes. This rule exists because a caller who has done the work should not be left unpaid by silence, and because the caller was present at the meeting and attached evidence of it.

If the prospect does not attend, the meeting does not count as delivered and the caller may attempt to rebook within their remaining window.

If a meeting happened but was not what you asked for, raise a dispute rather than a refund request. Bonjo reviews the evidence, including the recording and the caller's account, and decides either to release payment or return your money.

A dispute must be raised before the confirmation window closes. Once payment has been released it cannot be reversed through Bonjo.

Bonjo's decision on a dispute is final as between the parties on this platform. Nothing in this clause affects rights you have under law.

You may request a refund once a bounty has been live for 21 days without a meeting being delivered.

If no caller ever claimed the bounty, it is refunded automatically. There is nothing to weigh up.

If a caller claimed and worked the bounty but did not land a meeting, Bonjo reviews the request. A caller may have spent weeks on a difficult brief, and that is considered.

Refunds are not available because you changed your mind, because your priorities moved, or because a meeting was delivered and you would rather not have paid for it. A delivered and confirmed meeting is never refundable, because the money is owed to someone who did the work. That situation is a dispute.

Refunds are returned to the original payment method and typically take 5 to 10 working days to appear.

Bonjo keeps a share of every bounty as its fee. The amount you see when posting a bounty is the total you pay; there are no additional charges to clients.

Callers are shown, and paid, the amount they will receive for a bounty. That amount is agreed with the caller before they take the work.

Payment processing is handled by Stripe. Bonjo never sees or stores your card details.

Callers are independent contractors. Nothing here creates an employment relationship, and callers are responsible for their own taxes.

To be paid, a caller must complete Stripe onboarding, including identity and bank details. Stripe collects the tax forms and issues any year-end tax documents.

Once a meeting is confirmed, the amount is recorded as owed. Bonjo pays out on a regular schedule, currently Fridays. Money owed is not money already sent, and the platform shows the difference.

Callers must not contact anyone on a client's suppression list, must not misrepresent who they are calling on behalf of, and must not book a meeting that did not genuinely take place. Doing so may result in payment being withheld and removal from the platform.

Callers contact prospects in the client's name. As the client, you are the party with the relationship to those prospects and are responsible for the legality of that outreach in the jurisdictions you are targeting.

You may upload suppression lists. Bonjo enforces them: a caller cannot submit a meeting with anyone on one.

If a prospect asks not to be contacted again, tell us and we add them to every suppression list on the platform.

You may stop using Bonjo at any time. Bounties already funded run to their conclusion under these terms.

Bonjo may suspend or remove an account that breaches these terms. Where money is owed to a caller for work already delivered, it is still paid.

Bonjo does not guarantee that any bounty will result in a meeting, that a meeting will result in business, or that a prospect will attend.

Bonjo provides the marketplace “as is”. To the extent the law allows, Bonjo is not liable for indirect, incidental or consequential losses — including lost profits, lost opportunities or reputational harm — arising out of your use of the platform.

To the extent the law allows, Bonjo's total liability to you for any claim relating to these terms or the platform is limited to the fees Bonjo earned on the bounty the claim relates to. Nothing here limits liability that cannot be limited by law.

You agree to cover Bonjo against third-party claims, and reasonable costs, that arise from your use of the platform in breach of these terms or the law — in particular from outreach carried out on your behalf, and from any contacts or material you upload that you did not have the right to share.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The courts located in Delaware have exclusive jurisdiction over any dispute that these terms do not resolve, and you agree to that jurisdiction.

Nothing in this section affects rights you have under the law of the place you live that cannot be waived by agreement.

Bonjo may update these terms as the product changes. When a change is significant, we'll tell account holders by email before it takes effect.

Using Bonjo after a change takes effect means you accept the updated terms. If you don't agree to a change, stop using the platform — any bounty already funded still runs to its conclusion under the terms in force when you posted it.